Support
Need help with Magister? We're here for you.
Email Us
team@magistermarketing.com
For account issues, billing questions, and general support.
Browse the Help Center
Current guidance for Connect, Agent, planning, integrations, permissions, and billing.
Frequently Asked Questions
How do I connect a third-party service?
Open the Integrationstab in the right panel and click Connect on the service you want. You'll be redirected to authorize access, then returned to Magister automatically. Brand policy controls which services are available.
How do I cancel my subscription?
Go to Organization Settings → Billing and click Manage Subscription. You can cancel anytime — your workspace remains active until the end of your billing period.
Is my data secure?
Yes. API keys and OAuth tokens are encrypted at rest and used server-side by the Magister gateway; they are not placed in chat transcripts or exposed to a connected AI assistant. See our Privacy Policy for details.
Can I bring my own API keys?
Yes, for a hosted Agent project—either on the Agent plan or through a hosted Agent add-on in a Connect organization. Go to Organization Settings → API Keys to add an Anthropic or OpenAI key for eligible hosted model requests. Standalone Connect uses the credentials from your external assistant, and Free cannot save or use provider keys. Your key is encrypted, and provider usage is charged directly to that provider account. Gemini BYOK is not currently supported.
How do I delete my account?
Email team@magistermarketing.comand we'll coordinate subscription cancellation and permanent removal of your organization data and any hosted environments.
We typically respond to support emails within 24 hours on business days.