Upgrading from Connect to Agent
Organization owners and admins can upgrade Connect to Agent from Organization Settings → Billing.
Preview first — Magister asks Stripe for the exact amount due today before confirmation. Stripe credits unused Connect time and charges the prorated difference for Agent immediately.
In-place upgrade — the organization, members, brand profiles, Assets, integrations, audits, plans, approvals, and history stay in place. Existing machine-free brands are provisioned as hosted Agent brands so hosted chat and automation can begin.
If payment fails — the upgrade does not partially switch the account. Connect remains active and its existing tools continue to work while you update payment details or retry.
After provisioning — each brand may briefly show a provisioning state. When it is ready, Agent-only features such as workflows, skills, Slack, email, browser control, and calendar unlock.
Moving from Agent to Connect — owners and admins can switch under Organization Settings → Billing → Manage plan. The switch applies immediately and unused Agent time is credited to your next invoice.
What the move deletes — each brand's hosted agent server is deleted. Files that exist only on that server are kept for 30 days, then deleted. They do not come back by themselves if you switch to Agent again, but you can email team@magistermarketing.com within those 30 days to recover them. To keep one, open that brand's Library and download it before you switch. Files saved in Magister, such as uploads and generated images, stay, along with your brands, data, integrations, and chat history.
Contact team@magistermarketing.com for an unusual billing change.