Managing your subscription
Magister's subscription is managed through Stripe's customer portal. Almost everything billing-related — updating cards, downloading invoices, cancelling — happens there.
Opening the portal — go to Organization Settings → Billing. Scroll to the bottom of the page and click Manage Subscription. This opens the Stripe portal in a new tab, pre-authenticated for your organization.
What you can do in the portal
- Update your payment method (card, country, billing address)
- Download past invoices as PDFs
- See upcoming charges
- Cancel your subscription
Cancelling — use the Cancel subscription option in the portal. Cancellation takes effect at the end of the current billing period, not immediately. Up until then your brands keep running as normal.
What happens after cancellation — once the paid period ends, the workspace is blocked by a reactivation screen rather than remaining browsable in read-only mode. Brand data is preserved, Connect tokens are revoked, and hosted Agent environments are paused.
Reactivating — restore the subscription from the reactivation screen. Successful payment re-enables workspace access and resumes hosted environments. Review any workflow that was interrupted while billing was inactive; it may need to be resumed manually.
Who can do this — only organization owners and organization admins have the Manage Subscription button. Members cannot reach the billing portal.
Refunds and special cases — email team@magistermarketing.com. Anything that isn't a self-serve action in the portal goes through the team.